Privacy Policy

We may collect personal or business information that you voluntarily provide to us, including:

• Your name
• Business or company name
• Email address
• Phone number
• Business website URL
• Social media account or profile information
• Information about your website, marketing, or social media needs
• Messages, inquiries, and other information you send to us
• Information submitted through Facebook, Instagram, Messenger, or other lead-generation forms and advertising platforms

We may also automatically receive certain technical information when you use our website, such as your device type, browser type, IP address, approximate location, referring pages, pages visited, and other website usage information.

The Sterling Media Group may use advertising and lead-generation services provided by Meta Platforms, including Facebook, Instagram, and Messenger.

If you interact with one of our advertisements or submit information through a Meta lead form or Messenger conversation, we may receive information that you choose to provide, such as your business name, website URL, contact information, social media information, and information about the services you are interested in.

For example, our Messenger advertising may ask questions about your business, your current website or social media presence, and areas you would like to improve.

We use this information to evaluate your inquiry, understand your business needs, respond to you, and determine whether our services may be a good fit.

Meta may separately collect and process information in accordance with Meta’s own terms and privacy practices.

We may use information we collect to:

• Respond to questions, inquiries, and messages
• Review your business, website, or social media presence
• Provide information about our services
• Determine which Sterling Media Group services may be appropriate for your business
• Schedule consultations, meetings, or follow-up conversations
• Prepare proposals, recommendations, evaluations, or service plans
• Provide website design, website development, social media marketing, and related services
• Maintain and improve our website and services
• Communicate with current and prospective clients
• Manage client relationships
• Prevent fraud, misuse, or security issues
• Comply with legal and regulatory obligations
• Measure and improve the effectiveness of our marketing and advertising

We may also follow up with you regarding an inquiry you submitted to us. You may ask us to stop marketing communications at any time.

The Sterling Media Group does not sell or rent your personal information for money.

We may share information with service providers when reasonably necessary to operate our business or provide our services. These may include providers that assist with:

• Website hosting and technology
• Email and communications
• Customer relationship management
• Analytics
• Advertising and marketing
• Payment processing
• File storage and collaboration
• Website development and maintenance

These providers may process information on our behalf according to their own contractual and legal obligations.

We may also disclose information if required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of The Sterling Media Group, our clients, or others.

If The Sterling Media Group is involved in a merger, acquisition, sale, restructuring, or transfer of business assets, information may be transferred as part of that transaction where permitted by law.

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, measure marketing effectiveness, and support advertising activities.

Some third-party services used by our website may also use cookies or similar technologies.

You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect how some website features function.

We may use advertising and analytics platforms, including services provided by Meta and other technology providers, to understand website activity, measure advertising performance, and improve our marketing.

These services may collect information about your interactions with our website or advertisements in accordance with their own privacy practices.

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.

When information is no longer reasonably necessary, we may delete or securely dispose of it.

You may contact us to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete information, where appropriate
• Stop sending you marketing communications
• Address questions or concerns regarding our use of your information

Depending on where you live, applicable law may provide additional privacy rights.

To submit a privacy request, contact us using the information listed below.

We may need to verify your identity before completing certain requests.

If you receive promotional communications from The Sterling Media Group, you may request to stop receiving them at any time by following any unsubscribe instructions provided or by contacting us directly.

Even if you opt out of promotional communications, we may still contact you regarding an existing client relationship, transaction, service request, or other non-marketing matter.

The Sterling Media Group’s services are intended for businesses and are not directed toward children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 through our website or advertising. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Our website, advertisements, or communications may contain links to third-party websites or services.

The Sterling Media Group is not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage users to review the privacy policies of those services separately.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, we may update the “Effective Date” shown at the top of this page. We encourage visitors to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, the information we collect, or how your information is used, you may contact: